Frequently Asked Questions

We are called My30 because Mentors on the My30 platform can have a maximum of 30 Mentees at a time. This provides a level of exclusivity that ensures that each Mentee will receive the highest level of connection, attention, and responsiveness from their Mentor.

Mentors can create their unique profile on My30, determine their monthly subscription fee and outline their hours of availability. When users join My30 as a Mentee, they can search out a Mentor of their choosing and subscribe to their chosen Mentor. Once subscribed to their Mentor, they can now send up to 5 messages per day (within their Mentors hours of availability), which can be a combination of text messages (750 characters per message) and audio messages (up to 3 minutes per message). Mentors are committed to responding to Subscriber messages via audio message as quickly as possible, making the interaction almost instantaneous.

Yes, Mentees can send messages outside their Mentor's available hours. However, the Mentor will receive those messages and respond to them within their available hours.

Yes, Mentors have the freedom to change their hours of availability whenever they want. This allows Mentors to adapt their schedule according to their preferences and commitments.

Currently, video messages are not available on My30. However, they will be available for both Mentors and Mentees in the near future.

If you decide to cancel your subscription, your access to your Mentor will end after the last day of your current paid period. After cancellation, you will continue to retain access to all previous interactions with your Mentor. Unless canceled by the Mentee in advance.

My30 accepts payments through credit cards via Stripe. These options provide a secure and reliable payment process for subscribers.

Yes, by creating a Mentor profile you can still subscribe to any other Mentor.

If you signed up as a Mentee and want to become a Mentor, you must edit your profile and update your information so that your profile can be approved as a Mentor.

If you have any further questions or need assistance, you can reach out to our customer support team by emailing info@my30.app. Our dedicated team is available to help you with any concerns or issues you may have.